Shipping policy

Shipping

We aim to process and dispatch all orders as soon as possible, subject to any lead times listed on our website.

Once your order has been dispatched, you’ll receive a confirmation email with tracking details. Please allow some time for tracking information to update.

Shipping costs are calculated at checkout based on your delivery address, order weight and selected shipping method.

International Delivery

For delivery outside Australia, please contact us before placing your order to discuss shipping options and costs.

Delivery Delays

While we do our best to deliver your order within the estimated timeframe, delays can occasionally occur. If your order is taking longer than expected, please get in touch so we can help.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible. We’ll do our best to accommodate your request before dispatch, although changes may not be possible if production has already begun.

Once your order has been dispatched, we’re unable to make changes or cancel delivery. Please refer to our Returns policy for options after delivery.